Quotations
 

Quotations are valid for 28 days from the date the quote is received.

If extra furniture or belongings are not declared, or are added to the move after you have received your quote, and more time, vans and/or crew members are required than originally quoted to complete the job, further costs will be incurred.
 

Damage
 

We accept no responsibility for damage or breakage to items that have not been adequately packed or protected.

Double-walled boxes should be used.

Glassware, picture frames, canvases, ornaments and anything else considered “delicate” must be wrapped in paper or bubble wrap.

Boxes that are not sealed and correctly padded may cause damage, so please make sure boxes are not overloaded and are properly sealed.

It is the customer’s responsibility to ensure that the items will fit in the new premises.

We cannot take any liquids in the van or concealed in any boxes. Any damage caused by liquids that have been put in boxes or in the van is at the client’s risk.

TVs, audio equipment and any other electrical equipment must be correctly packaged in a protected box. Electrical equipment that is not boxed is moved at the client’s risk and is not covered by our insurance.

Old plant pots can crack or break simply by being moved, due to weather damage. Plants in wooden pots that are weathered, mouldy or cracked will be moved at the client’s risk.

Fridges and freezers should be emptied and ready to move.

It is the customer’s responsibility to check that everything in the house, flat or storage unit has been loaded into our vans before leaving the property.

The customer should remain on site throughout the removal unless otherwise agreed in advance.

There should be reasonable access to and from your property.
 

Dismantling
 

We can dismantle and rebuild furniture, provided the furniture is designed for this and is in a condition that allows it to be done. This must be agreed before the move.

Please note that flat-pack furniture is not designed to be taken apart and rebuilt many times. Even the most experienced and careful hands cannot always prevent cheap chipboard from chipping or connecting dowels from failing.

We will not be liable for chipboard or dowels failing during disassembly or reassembly.

Flat-pack furniture may lose its original rigidity, even when correctly rebuilt. This is one of the reasons flat-pack furniture is cheap to buy. We are not responsible if rebuilt furniture loses its original rigidity.

Some furniture may have been glued or nailed and/or may not be designed to be taken apart without damage. We will not be liable for damage to furniture that has been glued or nailed together when taking it apart or rebuilding it.

Custom-made furniture is not made to be disassembled. We can try to do this if needed, but we will not take responsibility for any damage.

Some furniture, especially older furniture, may be damaged simply by being taken apart. We will not be liable for any damage to furniture that is rotten, mouldy or not in a suitable condition to be taken apart.
 

Change of Circumstances
 

While we make every effort to provide the agreed number of vans and crew members for your move, unforeseen circumstances such as staff shortages, vehicle issues or other factors beyond our control may require adjustments on the day of service. In such cases, we will ensure that the minimum necessary resources are provided to complete your move efficiently and professionally.

Please note that changes to the service do not entitle customers to refunds, as we remain committed to delivering the required service within the agreed scope.

Waste
 

Waste of any kind will not be tolerated in the working environment.

We reserve the right to cancel a job if the working environment poses a risk to our workers’ health.

Payment
 

We require full payment for any service no later than 48 hours before the job, with any additional charges due no later than 7 days after completion of the job. We will send you an invoice, or bank account details where agreed, for payment. Payment can be made by debit or credit card, online banking or cash.

Customers have the right to cancel their bookings.

• If a cancellation is made more than 48 hours, or 2 days, before the start of the first scheduled service, a cancellation fee of 50% of the total bill will apply, unless unforeseen circumstances have occurred on either side and this has been agreed. In such cases, a full refund may be issued.

• For cancellations made within 48 hours of the first scheduled service, for example packing or removal, 100% of the total bill will be charged and no refunds will be issued, unless unforeseen circumstances have occurred on either side and this has been agreed. In such cases, a full or partial refund may be issued.

Cancellation
 

We reserve the right to postpone or cancel your move due to bad weather. This is very unlikely and would only be due to extreme weather, such as flooding, heavy snowfall or ice, that could make driving dangerous. We would aim to rebook you as soon as we are available after the bad weather conditions have passed.

Dirty Environment

We take no responsibility for mud and/or dirt being brought into your property. Due to health and safety, we cannot remove our footwear. We can provide floor runners, which offer a certain amount of floor protection. However, it is the customer’s responsibility to provide complete carpet/floor protection.

Insurance

Insurance is included with all our moves. Our vans all have goods in transit insurance up to £30,000. Subcontracted vans also have this insurance. This protects your goods while they are being handled and transported.

We also hold public liability insurance and are covered up to £2 million.

Our insurance does cover accidental damage to customers’ property. Normal home insurance should also cover this in the unlikely event of accidental damage to your property.

If access to the property is smaller than the furniture and/or items being moved into it, damage may be unavoidable. We will not take responsibility for damage caused in this scenario.

Not covered:

Cash, jewellery, live animals, fish, reptiles, plants, precious stones and metals, deeds, bonds, stamps, theft of items, loss of digital data/assets on a computer, storage device or any other device, fire damage, water damage or weather damage. We will not be liable for mechanical or electrical faults unless there is evidence of impact damage.