Privacy policy & Cookies

Website Privacy Policy

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This privacy policy explains how LWB Removals and Waste Clearance collects, uses and protects personal information submitted through this website: lwbremovalsandclearance.com.

This website is operated by LWB Removals and Waste Clearance, a UK-based removals and waste clearance business. This policy applies to users who visit this website, submit an enquiry, request a quotation, ask for a call back, use our contact forms, or interact with any other features available on the website.

We take user privacy seriously and aim to handle personal information responsibly, securely and in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

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Use of Cookies

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This website uses cookies and similar technologies to improve user experience, understand how visitors use the website and help us provide a better service.

Cookies are small files stored on your computer, phone, tablet or other device when you visit a website. They can help websites function properly, remember certain preferences and collect information about how visitors interact with website pages.

We may use cookies for purposes such as:

• helping the website work correctly;

• analysing website traffic and visitor behaviour;

• improving the structure, content and performance of the website;

• understanding which services visitors are most interested in;

• supporting advertising, referral or conversion tracking, where applicable.

You can control or block cookies through your browser settings. Please note that blocking some cookies may affect how this website, or other websites, function.

This website may use Google Analytics and Wix Analytics to help us understand how visitors use the website. These tools may collect information such as pages visited, time spent on the website, device type, browser type and general usage patterns. Google Analytics and Wix Analytics may use cookies or similar technologies for these purposes.

Google Analytics does not provide us with personally identifying information unless you submit that information separately through our website forms. You can read Google’s privacy policy here: https://www.google.com/privacy.html.

Wix Analytics may also process information relating to your use of this website, and may store information submitted through website forms.

If you would like us to delete personal information that you have submitted through this website, please contact us at lwbremovalceandwasteclearance@gmail.com. We will review your request and, where legally required or permitted, take reasonable steps to delete or amend the relevant personal data.

Other cookies may be stored on your device by external service providers, referral programmes, sponsored links or advertising features used on this website. These cookies are usually used for conversion tracking, referral tracking or advertising performance. They may expire after a set period, although some may remain for longer depending on the provider.

By continuing to use lwbremovalsandclearance.com, you agree to the use of cookies where consent is required and where you have provided such consent. You may change your browser settings at any time to manage or block cookies.

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Contact and Communication

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If you contact us through this website, you do so at your own discretion. Any personal details you provide are submitted voluntarily.

We may collect personal information such as your name, phone number, email address, address details, moving details, service requirements and any other information you choose to provide through our forms, live chat, call-back request, quotation request or email communication.

We use this information to:

• respond to your enquiry;

• provide quotations for removals, waste clearance or packaging services;

• arrange call backs or appointments;

• understand your service requirements;

• communicate with you about a current or potential booking;

• provide customer support;

• improve our services and website experience.

We take reasonable steps to keep your personal information private and secure. However, please note that no online form, website or internet-based communication method can be guaranteed to be completely secure.

We recommend that users keep their browsers, operating systems and virus or malware protection software up to date.

We do not sell your personal information. We also do not pass your contact details to unrelated third parties for their own marketing purposes.

However, we may need to use trusted service providers who help us operate this website, manage communications, process enquiries, provide analytics, or deliver our services. Where this is necessary, we aim to ensure that personal information is handled appropriately and only for relevant business purposes.

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Marketing Communication

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We may use your contact details to send occasional updates, offers or news about our company, but only where we have a lawful basis to do so. This may include situations where you have subscribed to receive updates from us, requested information, or previously used our services.

Our marketing messages, if sent, will be relevant to our services and will not be excessive. You can ask us to stop sending marketing communications at any time by contacting us at lwbremovalceandwasteclearance@gmail.com.

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Your Rights

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Under UK data protection law, you may have rights in relation to the personal information we hold about you. These may include the right to:

• request access to your personal data;

• request correction of inaccurate information;

• request deletion of your personal data, where applicable;

• object to certain types of processing;

• request restriction of processing;

• withdraw consent, where processing is based on consent;

• ask how your personal information is being used.

To make a request, please contact us at lwbremovalceandwasteclearance@gmail.com.

We will review your request and respond in accordance with applicable legal requirements. In some cases, we may need to keep certain information for legal, accounting, insurance or legitimate business reasons.

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External Links

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This website may include links to external websites that we believe are useful, relevant or trustworthy. However, we cannot control the content, privacy practices or security of external websites.

Users should exercise caution when clicking links to third-party websites. Before submitting personal information to any external website, we recommend reviewing that website’s own privacy policy and terms of use.

Although we make reasonable efforts to include appropriate links, websites can change, become outdated, be hacked or be taken over by third parties. For this reason, we cannot guarantee the content or security of any external website linked from this website.

Users click external links at their own risk. LWB Removals and Waste Clearance cannot be held responsible for any loss, damage or issue caused by visiting external websites.

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Adverts and Sponsored Links

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This website may contain sponsored links, adverts or referral links. These may be provided by advertising partners or third-party service providers who may have their own privacy policies.

Clicking on an advert, sponsored link or referral link may take you to an external website. The third-party website may use cookies or tracking technologies to monitor referrals, conversions or user behaviour.

Users should be aware that they click sponsored links and adverts at their own risk. We are not responsible for the content, privacy practices or security of external websites reached through adverts or sponsored links on this website.

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Social Media Platforms

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We may use social media platforms to communicate with customers, share updates and promote our services. Any communication, engagement or action taken through external social media platforms is subject to the terms, conditions and privacy policies of those platforms.

Users are advised to use social media carefully and avoid sharing sensitive personal information through public comments, posts or messages.

LWB Removals and Waste Clearance will never ask you to share sensitive personal information publicly through social media. If you need to discuss personal details, service addresses, booking information or payment-related matters, we recommend contacting us directly by phone or email.

This website may include social sharing buttons that allow users to share content from this website on social media platforms. Users should be aware that the relevant social media platform may track or store information about that action through their social media account.

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Shortened Links on Social Media

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LWB Removals and Waste Clearance may share links to relevant website pages through social media. Some social media platforms automatically shorten long website addresses.

Users should use caution and good judgement before clicking shortened links, even when they appear to come from a trusted source. Social media platforms can be affected by spam, fake accounts or hacking.

Although we aim to share only genuine and relevant links, we cannot guarantee the safety of every link once it appears on a third-party platform. LWB Removals and Waste Clearance cannot be held responsible for any loss, damage or issue caused by visiting shortened links shared on social media.